Terms & Conditions
Last updated 21 October 2026
1. Agreement
These Terms & Conditions govern your use of the Conversion Club website and any services delivered by Conversion Club (“Conversion Club”, “we”, “us”). By engaging our services or using this site, you agree to be bound by these terms.
2. Services
Conversion Club provides email and SMS marketing, flows and customer journeys, campaign design, segmentation and retention reporting for e-commerce brands. Scope, deliverables and pricing for each engagement are set out in a separate service agreement. We provide marketing services only. We do not give medical, dosing, legal or regulatory advice.
3. Research-Use-Only Brands
We work with brands that sell research-use-only products and market them as such. We do not write or send content that states or implies medical, therapeutic, dosing or human-consumption claims, and we may edit, refuse or pause any message we believe is non-compliant. You confirm that every product, claim, image and offer you give us is lawful and approved by you.
4. Client Responsibilities
You are responsible for the accuracy of the information you provide, for your products and marketing complying with the laws of every place you sell into (including advertising, therapeutic goods, consumer, privacy and spam laws in Australia, the United States and Europe), for holding valid consent to email and SMS your customers, and for delivering the assets, approvals, access and payments we need to do the work.
5. Platform & Account Risk
Email, SMS, store, payment and ad platforms set their own rules and can restrict or close accounts, especially for peptide and research-use-only products. We work within those rules but do not control them. We are not responsible for account suspensions, deliverability changes, carrier filtering or other platform decisions. You own your accounts and give us access to work in them.
6. Fees & Payment
Fees are set out in your service agreement. Retainers are billed monthly in advance. Any performance or revenue-share fee is calculated as defined in that agreement. Platform fees, SMS credits and ad spend are billed separately and paid by you unless the agreement says otherwise. We may pause work while an invoice is overdue.
7. Term & Termination
Engagements usually start with a 90-day foundation period and then continue month to month. Either party may end the engagement with 30 days’ written notice, unless your service agreement says otherwise. Fees earned up to the end date remain payable. We may suspend work immediately for non-payment or a serious compliance concern.
8. Results Disclaimer
Performance figures and case studies on this site reflect real client results but do not guarantee similar results. Email and SMS performance depends on your offer, product, list, pricing, market, platform rules and factors outside our control.
9. Confidentiality
Both parties keep confidential all non-public information exchanged during the engagement, including strategy, creative, account access and performance data. We use client information only to deliver the agreed work.
10. Intellectual Property
Creative assets, copy and flows produced for you become your property once paid in full. Our templates, frameworks and systems remain ours, and you receive a licence to use them as part of what we deliver. We may refer to results from the engagement in case studies. We will not use your brand name or logo without your written permission.
11. Free Action Plan
The free action plan and call carry no obligation. We may ask for read-only access to your accounts to prepare it, and we will not send messages or change anything. The plan is a set of recommendations based on what you tell us. You decide whether to act on it.
12. Limitation of Liability
To the fullest extent permitted by law, Conversion Club’s total liability is limited to the fees you paid us in the three months before the event giving rise to the claim, and we are not liable for indirect or consequential loss or lost profit. Nothing in these terms excludes, restricts or modifies any right or remedy you have under consumer protection or other laws in Australia, the United States or Europe that cannot be excluded.
13. Governing Law
These terms are governed by the laws of Australia. We work with clients in Australia, the United States and Europe, and where the law of your country or region gives you rights that cannot be excluded by contract, those rights still apply. Each party submits to the courts of Australia unless your service agreement says otherwise.
14. Contact
Questions about these terms? Reach us at support@conversionclub.com.au.